Customer Service At The Restaurant - 2103 Words

†¢ Execute exceptional outstanding customer service by recruiting, leading and developing people and planning, organising, directing, controlling and evaluating all the operations of the restaurant to build sales and control costs to deliver optimum business results for the restaurant †¢ Understand, enforce and train Crew and Managers on all appropriate policies, award minimums, security and safety procedures. †¢ Modifying the operational procedures as per the requirement of the profitability of the restaurant and manage different types of services provided to the customers like front counter, drive-thru, McCafe, special service to physically challenged people, or people needing special dietary requirements. †¢ Perform crew orientations and educate Crew with regard to basic people minimums and explain about appearance, rosters, discounted meal policy etc. †¢ Conduct crew and manager meetings. †¢ Demonstrate leadership by setting the pace and communicating effectively. †¢ Recruit staff and work proactively towards their training and professional development †¢ Ensure scheduling is done as per the work standards and guidelines and work schedules are posted at least one week prior on the notice board †¢ Ensure there is a file maintained to record staff performance and performance reviews are done twice a year based upon the records in the file and setting up of goals and objectives for the next performance review of the crew †¢ Dealing with the customer complaints in a very professionalShow MoreRelatedLocal Literature Customer Service Skill Employed in the Restaurant1464 Words   |  6 PagesCustomer Service Skills Employed in Kamayan Restaurant in Marikina City A Thesis Proposal Presented to the Faculty Of the College of Bachelor Science of Hospitality Management In Partial Fulfillment Of the Requirements for the Subject HRM 109 Leading to the Degree of Bachelor of Science In Hospitality Management By Zabala Jem Brillantes Judy Ann Gatbunton Romaline Chapter 1 The Problem and Its BackgroundRead MoreRestaurant Servicescape, Service Encounter, and Perceived Congruency on Customers’ Emotions and Satisfaction8883 Words   |  36 Pagescom/loi/whmm20 Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers Emotions and Satisfaction Ingrid Y. Lin Anna S. Mattila a a b School of Travel Industry Management, University of Hawaii at Manoa, Honolulu, Hawaii, USA b School of Hospitality Management, The Pennsylvania State University, University Park, Pennsylvania, USA Published online: 15 Oct 2010. To cite this article: Ingrid Y. Lin Anna S. Mattila (2010): Restaurant Servicescape, Service EncounterRead MoreService Quality, Customer Satisfaction, and Behavioral Intentions in Fast-Food Restaurants8020 Words   |  33 Pagescom/1756-669X.htm IJQSS 1,1 Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants Hong Qin and Victor R. 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